dissatisfied client

<p>On the 9th of Sep 2016 I received an SMS from Telkom mobile regarding a non payment on my acc with them and me thinking m a good customer I went to the branch in Key west shopping centre to ask about the payment. I then was assisted by Emmanuel who told me that my June payment does not reflect I then showed him my bank statement reflecting the payments and she adviced me that someone will contact me within 72 hours Of which no one did. My phone has since been suspended and I still went to the branch again with my statements and was told about the same 72hours and nothing still. When I contact the customer care I always get a different story and m really dissatisfied with the service as I always make my payments on time and to be told that my acc was handed over to their collections department was a shock as no one called me to ask me anything about the payments.</p>