KH
Karen H
1 reviews | Active since Jun 2018
21 Jun 2018, 13:35
DISSATISFIED CLIENT
On 6 June 2018 I purchased a mobile phone online at Telkom, on enquiry one of the consultants , Nolutando ref# DRQ ********** 7001, informed me that an amount of R299 would be deducted from my account and would be reimbursed as soon as I recieved the phone to see whether my account is active because of all the *****ulant incidences. On 15 June I recieved the phone, I went to Telkom in Parow center to do a port in on the new device. The helpdesk consultant took my details and told me it would be done within 24 working hours. Up till today nothing has happened and nobody has come back to me. On the next phonecall to enquire my payments, the consultant said I will not be reimbursed it will be credited on my account, but I will pay a pro rata and be paying the full amount at the end of July. What worries me is why would they deduct the first amount from my account and credit it if I should only be paying pro rata after the purchase of the phone. All my queries have been logged but haven't recieved any feedback. I'm utterly disappointed in Telkom, I would not recommend it to anyone! I am on the verge of cancelling my contract and changing to another network due to putrid customer service
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Replies (3)
Telkom's replyOfficial
05 Jul 2018, 09:13Good day karen-hendricks,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply05 Jul 2018, 09:13
Official
Good day karen-hendricks,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
KH
Karen H's updateReviewer Update
05 Jul 2018, 10:05Gudday... I went to Somerset all and I was assist by such a friendly guy and he sorted me out my phone is all systems running.. But I wish the assistance at Parow mall could be more helpful and friendly because many of my colleagues say there services is pathetic and poor!
KH
Karen H's update05 Jul 2018, 10:05
Reviewer Update
Gudday... I went to Somerset all and I was assist by such a friendly guy and he sorted me out my phone is all systems running.. But I wish the assistance at Parow mall could be more helpful and friendly because many of my colleagues say there services is pathetic and poor!
KH
Karen H's updateReviewer Update
05 Jul 2018, 10:10Gudday... I went to Somerset all and was assist by such a helping and friendly guy and he sorted me out my phone is now all systems running... But I wish the assistance at Parow mall could be more helpful and friendly because many of my colleagues say there service there are pathetic and poor!
KH
Karen H's update05 Jul 2018, 10:10
Reviewer Update
Gudday... I went to Somerset all and was assist by such a helping and friendly guy and he sorted me out my phone is now all systems running... But I wish the assistance at Parow mall could be more helpful and friendly because many of my colleagues say there service there are pathetic and poor!