Dissatisfied client

I have previously logged a compliant on Hellopeter on 28 July 2015 (TelkomZA Case: SM129132). Someone by the name of Noleen responded almost a month later (20 Aug 2015) to check if anyone had repaired the fault, to which I returned an email saying nothing has been done. She then did a bit of background on my acc and said that I needed to pay the acc before anything further could be done. I then pd the acc (R2200) at the Alberton City branch with the hope of my query being resloved. A week has passed by and after sending Noleen the Proof of payment and 3 emails, I have had no response from her. I have also mentioned to their consultants on numerous occasions that I have a pensioner & a baby at home, also my husband runs a business from home to which he relies on a telephone line. All I can say is that TELKOM'S SERVICE IS APPALLING AS THEY DO NOT TAKE THEIR CLIENT'S REQUESTS SERIOUSLY. <br> <br> I am now reverting to Hellopeter for the second time as I am having no joy from Telkom and it seems like they don't care about their reputation as well.