Dissatisfied

I am not getting service from telkom. I received my new data Sim last week but still not active when I call them to ask why it not active they keep giving me the same answer for the past three days which is they will still put a request for the activation of the simcard I am greatly disappointed by the extremely poor service iv been getting and all your agents are not willing to assist I'm even considering going to another service provider because they are ***********