DISSATISFIED

App**** for Telkom Fibre two weeks ago. I am disappointed in the process that it has taken to get the order processed for me to use my Fibre. I am an existing Telkom ADSL subscriber for the past 2 years and have never had any issues with my ADSL line, i have wanted to migrate to Fibre for awhile. The process for getting the installation from Vumatel was quick and efficient and the delivery of the Telkom Fibre router was completed very quickly. The problem has arrived with trying to contact the call center which is constantly having issues with their system. Telkom Sales need to just to one thing and thats activate my Data. Vumatel activated the line in no time but Telkom has started billing me from the 18th and i still do not have access. Countless calls to the Sales call center, Telkom stores walk-in, Fibre support hotline have been to no avail. I was told i had to cancel my ADSL line via the website and I have done that but no reference has been sent via email or further information regarding the cancellation. All i want is to use my Fibre line.