Dissatisfied

I've been waiting for the manager or someone even a consultant from Telkom to call me back for feedback on case ********** 7 since April 2018 after doing countless enquirers since February 2018 when i was told that after settling my account that there is an amount due to me . to date not one person got back to me. and every time i call they say that someone will call me back and I provide my contact details each and every time to confirm they have the correct details and still NOTHING! Do you expect me to call every single day or week in order to get the same feedback "I have escalated the matter to my manager and they will get back to you within 24 hours"????? REALLY! to date they are still getting back to me! does this mean that I have to call everyday for the rest of the year to get the matter resolved? I cannot believe the service that i am getting from Telkom. I am really very disappointed at the way they are dealing with this case. I doubt i will even get a call regarding this to be honest.