Dissatisfied

On the 22 November i called telkom ordered a router everything was done for me 2days after I received a call telling me a technician was going to install for me my router and landline he didn’t pitched when i called i was told he was going to the exchange. I contanly called in because i was never briefed as to why the technician had come to my property for installation spoke to various agents from customer service some a very rude and they are not giving you the same answer at one stage i spoke to a manager there was no help was told they will come me back but they never did the last agent i spoke to was extremely rude when she said she was going to escalate my issue i said don’t because to agents have said they have she became so rude and put me on hold for 30minutes I’m so upset can i be called on ********** 386