Dissatisfied

About a month 1-2 back i had a bill query whereby i complained that i was overcharged upon which i i was then promised a manager call back . of cause that didn't happen as a result i didn't pay that bill which led me having a overdue balance on my account . i decided to settle this bill on the 12/11/2015 paid using the absa account because its direct . i call customer care last night they said they couldn't restore my lines because my account was handed over to the accounts department . this morning i called the accounts department and they said my account was not handed over to them .<br> <br> in turn i called customer care and explained this they checked for the payment and said someone didn't allocate the payment . for the whole day now i have been on there phone with you guys i keep being told of 72hour turn around of which when i ask when this 72 hours will end for me the agent said Tuesday which will be 17/11/2015 meaning for there next 5days i wont have services on my phone . that's outrageous i am dissatisfied at this service i have wasted a whole day literally speaking to agents who keep changing their stories <br> <br>