Dissatisfied

Unfair Double Billing – LTE Business Contract Migration Issue

I was originally on a 12-hour LTE Business contract with Telkom, which was done online. I later migrated to a 24-hour LTE contract, under the impression that it was a direct upgrade or continuation of my existing plan.

To my surprise, Telkom is now billing me for two separate contracts – both the old 12-hour LTE plan (which I am no longer using) and the new 24-hour LTE plan. I have tried to cancel the 12-hour contract, but Telkom insists they are two separate agreements.

This is extremely disappointing and feels like unfair business practice. At no point was it made clear that I would be held liable for two contracts after migration. I am requesting immediate cancellation of the 12-hour contract and a refund for any charges incurred since the migration.

Very dissatisfied with the service and lack of transparency from Telkom.