Dissatisfaction with Telkom's order process

I ordered a 12-month contract with via Vumatel with Telkom as the ISP on the 31st of March this year. Installation was done late, but completed on the 25 of May 2018, but the order captured on Telkom's website on the 10th of May 2018.

I have been waiting ever since for activation of my internet and delivery of my modem, and nothing's been done - outside of being told emails are being sent to the relevant department. I've called numerous times to their call centre and visited Telkom Direct. Alas, no progress.

I then finally decided to cancel the order, and now THAT'S taking an age to be processed. It's now another cycle of being told emails are being sent to relevant departments - with nothing being. The status on my cancellation has been the same for over a week now. WILL YOU PLEASE JUST CANCEL THE ORDER!!!!!