Dissatisfaction with new contract

<p>On the 13.03.2016, my husband and I took out two contracts for the Huawei P8 at Telkom. On a regular basis thereafter, I started experiencing a problem with the phone, it would switch off and restart on its own. The battery didn't last long either. On the 24.04.2016 we took the phone to the telkom store at the Centurion mall. I was told the phone would need to be send in and it could take up to a maximum of 21days. To my dismay, I was told that they no longer provided a loan device. To date, I'm still without a phone. Its a new phone, I'm not supposed to be experiencing problems with a new device. I'm paying for a device that I don't even have. I think it is unacceptable that I was provided with a faulty device. </p>