Dissatisfaction with Metro Fibre and Telkom

We are extremely peeved off with Telkom and Metro fiber. We have waited since the 16th of April for our Fibre to be installed. We keep having to make calls to Telkom to find out what the delay is. We keep getting told that the case will be escalated. But we are tired of this story. We continuously have to be taking off work for the appointments made by metro Fibre and no one shows up and no calls or apologies. We just want the service, because I can guarantee that Telkom wont be lazy to take the deduction off our account the end of May! We have wasted so much air time on Telkom already.