Dissatisfaction and exhausting treatment again

Dear Sir /Ma'am,

I recently bought the Wireless modem which I was convinced by one Agent and ended up signing up for the contract. Account no: *** ID no: *** 086

On my first 3 months i experienced the debit order was an issue which it happen that my salary was coming late on my Bank and i accepted though i remember vividly that the time i sign up for that i requested my debit be on first week of the month, but well it never help me, sadly i was charged to none payment and had to pay for the penalties, which i did. And as a Loyal Client requested that i wish my debit must go through on the 3rd of every month and calmly requested that a Regional Customer Care Manager to contact me and was promised until now i have not receive any call from Telkom and their Division Supervisor, only after i logged a complaint with HelloPeter.com after i experience the same mistake after the following 3 months and accepted that i will be liable for the penalties and resume my account. I called Telkom to request a debit on the 3rd of every month. Now again I am experiencing the same situation, sad part of my story is I've received an invoice through my email monthly but the invoice that I have received on 01 april 2022 (Invoice attached)

My stress with Telkom is that is there any normal human being who can repeat the same mistake if it's a mistake like that? Firstly, if I needed to pay more for something that I won't use? I need my data monthly and use all of them. Secondly I myself destroying my Financial status and Financial record but i see Telkom is trying to sabotage me here whilst i came as a Loyal happy and excited paying customer thinking that Telkom will satisfy my needs so i may able to take up on another contract with them, and invite more friends and family members but i feel left out and down completely. Oh my Credit record has been smashed by a mere monthly instalment of R145.00 down the drain which will take me years to rectify it again. Lastly, whenever Telkom does their needs on my Bank account, the rebounce of the agreed debit order, my credit profile is destroyed, Oh my gosh. My question to you Telkom SA who's gonna rectify this mistake? I spoke to Sales Agent Vumile Gumede on 17 May 2022 and I was very angry that I am liable for R 202 penalty on my account. now for the 3rd time in One mere contract Huh? But honestly speaking Telkom is liable for these penalties or they must send a Courier to come and collect this flippen useless Router right now I am enough???

Again on 24 May 2022 spoke to Agent Katleho Mabalane requesting a Regional Customer Care Manager but even now I haven't heard a thing from Telkom. And she again told me the same thing that I owe from April R145; May R145 and the total is R637.7 this is a reap off day light *******. Who should assist me on this? Should it be Regional Customer Care Manager, when and how fast while my Credit record is being destroyed? Or may I take this matter further by contacting the Better Business Bureau? Or the Federal Trade Commission? Or CEO or ICASA? Oh maybe I may get HELP? To amend these issues I need a quick resolution in 24 hours. This+ is long overdue. This is poor service and you simply do not exceed Customer expectation.

I have utmost confidence as a Loyal Customer that You'll amend these issues as soon as possible.

Yours faithfully Mr Noahs M Borake *** *** *** ***