Dissatisfaction and disappointment with the service provider.

I am writing this email to you with great dissatisfaction and disappointment from Telkom. I had a contract with Telkom from April 2018 to April 2020 for R299 in my mother's name, I was the premium payer. In May after my contract ended I learnt that I had to cancel the contract manually (which I did). I was then expected to pay a month to month fee for the data used which was R332.90. I called their service centre and wrote to them, a lady by the name Ms. Sisipho Dondi picked up from the system that the contract was not cancelled.

I was then prompted to pay R529.13 by the end of July of which they deducted R326.43 in June and R202.70 in July. The lady convinced me that this was the final payment. But in August they tried taking R202.70 again which I put a stop order to and reversed.

To my surprise we received a message from Telkom saying that I am in arrears and that I owe R404.00 (which I do not know of) and that the account has been handed over. When we visited their branch they couldn't assist either