Dissatisfaction

I went to Telkom, Mall of Africa branch on the 1st of April 2022, for a phone upgrade to a Samsung A34 + smart watch deal I was assisted by Neo Maluleka. He firstly, overcharged the deal - had I not picked it up I would've been paying the amount I didn't agree nor know of. Secondly, he misspelled my name and claimed he can't fix it when I pointed it out to him - during this whole one on one interaction with him he complained of being hung over, I guess that's why all the errors and bad service I received, he didn't even explain the whole deal or contractual matters. Thirdly, he called me on Thursday, 13 April 2023 to collect the phone I told him I was not around - he was hesitant and rudely told me the phone will then be brought back to the warehouse. I later went to the shop and he was not there and I was assisted by Precious Shai, only to learn that customers are given 48 hours to collect the phone which Neo never disclosed to me. When I got to the branch, I learned that my phone was not even there nor in the order list and I ordered a green phone - only to be told there's only a black phone available. Why did Neo Maluleka lie and claim my phone was in store? A waste of my time going there - only to be attended after an hour for nothing and a waste of my Petrol. Precious Shai didn't help either as she gave me the wrong watch that doesn't go with the deal. I walked out of the store because I felt I had been too patient and I was not helped in the end.