CK
Carmen K
1 reviews | Active since Aug 2013
31 May 2018, 10:33
Dissatified Custumer
On the 08th May 2018. I contacted finrite to do my insurance claim for my Wifi router and Samsung J7 Prime cellphone. Send through all documentation as requested and was told by a gentlemen by the name of Thuto said that we should wait on Telkom for the usage. I am been calling and mailing Finrite to find out whether they received the usage all answer I get back is the Telkom Headoffice has a backlog. Today the 31 May 2018 I called Telkom to find out why the wait the lady by the name of Terry Ann said that is has to do something about system. Its been 3 weeks and no one can give me a proper answer.
I would like to know how long does one have to wait now again. I am just so tired and we are still paying on the contracts and we cannot make use of it.
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Telkom's replyOfficial
11 Jun 2018, 07:35HI Cupcakes786
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply11 Jun 2018, 07:35
Official
HI Cupcakes786
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,