Dissappointed with service!

I am a new customer at Telkom. We had a line installed at our house which worked for three days and then just went off. <br> We reported a fault on the internet. We went to the local branch to track the fault and received poor service. We waited longer than 30 minutes to be helped and then they told us their systems were down and they could not help. <br> I eventually received an SMS from Telkom that I would be helped in four days. On the forth day I went back to the branch to enquire about the progress and they said they couldn't tell me when something will be done.<br> After this visit, I received an SMS to say that the fault is with the technical department and that it would be attended to soon. I received another SMS that the fault has been resolved. It is still not.<br> I phoned the call centre and waited for 30 minutes (from my cellphone) and couldn't waste any more time and hung up.<br> I work from home and have lost almost two weeks of work because of this! I am very dissappointed.<br> Any feedback Telkom?