Dissappointed customer

I bought a new sim & phone and received it on the 05 Aug 2019 i was told to wait 48 hours for sim to be activated unfortunately it wasn't i called many times regarding the matter ooooh poor service they kept on passing me to other departments even now my sim card not yet activated, what's wrong with these consultants? Then i was told no i shouldn't have gotten the phone without sim being activated. Im so disappointed was expecting only the best from TelkomSmiley Sad