Dissappointed

I app**** for ADSL on behalf of my mother on the 22nd of September and I was told that it would take up to 7 days before it would be activated. <br> After day 8 having heard nothing from Telkom I tired to follow up.<br> Following numerous, unsuccessful attempts to contact Telkom I sent an email on the 6th of October saying that if I did not hear from them within 24 hours I would cancel the contract.<br> <br> It took a week for someone to respond!! A sales person was sent out to my mother's home to activate the ADSL. After he left, when we tried to connect, it was not working properly. The nightmare begins again trying to get hold of someone at Telkom Faults!! Sheer frustration!! <br> <br> When I finally do get through I am told I must put the phone down and call again to go through to Cancellations??! I asked to speak to someone in charge and I was told she was busy. Then I was told (by the call centre agent) that she would email me the cancellation forms and I could complete them and email them back.<br> <br> My mother has been a customer of Telkom for over 50 years and they are only too happy for her cancel her account??! Not even the slightest an attempt to try and save the customer?<br> <br> So Vumatel it is then<br> <br>