dissappointed

So after having a contract for almost 2 years with telkom mobile it was time to upgrade i got a mail from them on the 20/08/2015 say that only 1 month to your upgrade then last week i in enquired about it they told me on the phone its only due the 10 month, I decided to go to the telkom direct store in kenilworth center (cape town)which was my worst mistake after standing in a line for about 2 hours yes that long and not 1 apologetic staff member at all evan though there were elderly people wich this technical guy was very rude to. Eventually a noce lade helped me and I did the application after which it was refferd im not sure why as my acc was very good with them <br> The lady said after a day or 2 they will get back to me its been 2 days i tried calling the sales department which inhad to wait like a hour on the phone before they answrd just to tell me i have to go to the store....i then came to the store today just to find this rude lazy technical guy again telling me they cant help me coz one consultant is missing and the others are gone...he never evan attempted to help me im so frustrated, i wanted to suprise my wife on friday for her birthday very bad really.