mC
mayeshen C
1 reviews | Active since Jul 2015
27 Mar 2018, 08:31
DISSAPPOINTED
Good day, I've recently relocated and requested telkom to relocate my line as well. I was promised the line will be installed and active on the 26th March 2018, to my disappointment no technician has arrived and no Agent has called me to find out if my line is installed. Today 27th March 2018 I had to call and question as to why wasn't my line installed yesterday as promised by them. The consultant couldn't answer as to why it was not installed as there was no update on their system. Why is it such a problem with telkom to do what they promise to loyal customers?
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Telkom's replyOfficial
18 Apr 2018, 08:57Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply18 Apr 2018, 08:57
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,