Dissapointment with you telkom

am so disappointed about the service I've received from any consultant with telkom, your consultant miss informs about much information. first i did not want an upgraded with the second call few years ago, and i was told nothing can be done. second i wanted to cancel my 80 i was told again it was contract only to find out it month to month. 2024 jan debit order did not debit my account where blocked and it was not my fault. what i want is that kindly cancel everything i have with Telkom (oppo phone, insurance, data), only thing i will be paying is nova 10 se that it (which contract end this year late) and kindly can i have team leader with more info to contact me on ***