Dissapointment telkom

TELKOM — THIS IS UNACCEPTABLE!

My experience with Telkom has been extremely disappointing and frustrating. Telkom hands accounts over to debt collectors, yet when a customer makes payment through the debt collector appointed by Telkom, the customer is later told that the payment does not reflect on Telkom’s system.

How is that the customer’s problem?

If Telkom appoints a debt collector to collect money on its behalf, Telkom has a responsibility to ensure that payments made through that appointed debt collector are properly reconciled and reflected on the customer’s account.

Customers should not be sent from Telkom to a debt collector and then back to Telkom, being told that each side cannot see or reconcile the payment. This is completely unacceptable and places an unnecessary burden on the customer.

I expect Telkom to take accountability, investigate the matter properly, reconcile the account with the appointed debt collector, and provide a clear explanation of where the payment was allocated.

This experience has completely destroyed my trust in Telkom. I have no interest in taking out any Telkom products or services again.

Telkom needs to take responsibility for the processes and third parties it chooses to use. Customers should not suffer because of failures between Telkom and its appointed debt collectors