Dissapointment at lack of service and staff knowledge

We signed a contract with Telkom on 21/04/2018 to change our ADSL line to a fiber line. The order was only captured on 14/05/2018. Installation of the line took place 22/05/2018. Two weeks later, to date we are still trying to get the Telkom Internet Number (TIN) number activated, despite having phoned the Sales department nearly daily from the date of installation. Escalations are done and requests made to give 24 - 48 hours for completion. Upon following up yesterday, Samantha at Sales told us all is well. We phoned Tech Support just after that only to be told that the password sms'ed to us is useless as the TIN number is STILL inactive. Today I followed up on the second escalation done last week Thursday by Jacomina at Sales. No feedback can be supp**** by the agent and the TIN number is still inactive. Our previous Internet Service Provider was cancelled effective 01/06/2018. Currently we have no internet access, no indication of when Telkom's IT department will be able to resolve this query despite many enquiries and subscription services that we pay for that cannot be used. I have to phone during my working hours, spend 30 minutes holding, get home to verify feedback and then try and call again before everyone closes with no commitment from Telkom to make any effort to provide the service they promised us. Had we known what we know now, we would seriously have reconsidered giving Telkom any time of day.