DISSAPOINTMENT AFTER DISSAPOINTMENT

<p>i have the following linked to my account:</p> <p>1 x SmartBroadband Wireless</p> <p>1 x SmartPlan 50 + Sony Xperia E1</p> <p>1 x Deal SmartInternet Saver 5GB Huawei E5330</p> <p>My wireless device started off as a 5 gig day and 15 gig night surfer. However somewhere along the w3ay without my permission(IF I MAY ADD) this has been upgraded to 10gig day and 10gig night , which is obviously not a problem , if I was advised thereof or requested it. I have queried it at one stage, but the device was not available. Two to three months down the line I view my invoice and i see an upgrade with the following information:</p> <p>One Time Fees</p> <p>Migration Admin Fee R 40.00</p> <p>Migration Penalty R 30.00</p> <p>and upgraded to 10gig day and 10 gig night. So now not only am I paying Migration Admin fee and Migration Penalty I did not recve a device.</p> <p>thereafter I have gone to the telkom store in tygervalley as well as canal walk where they could not assist with explantion of the account.</p> <p>I then found out at a canal walk branch that a Mr laskay signed up the upgrade, i went back to Tygervalley and spoke to him who then provided a device as he was the one that upgraded me without my permission. he then said there is no charges for this new device I even have a invoice of zero balanc effor this new device.</p> <p>Just for me to recieve a debit order of R 938.00 for 01 August. I still don't know what it is for:( </p> <p>this is what it shows on the statement received today:</p> <p>Recurring Monthly Fees</p> <p>1 x Add On Internet bundle R 224.19</p> <p>1 x SmartBroadband Wireless10GB R 299.00</p> <p>1 x SmartPlan 50 + Sony Xperia E1 R 69.00</p> <p>Subtotal (Recurring Monthly Fees) VAT included at 14% R 592.19</p> <p> </p> <p>I am fed up of the bad service im getting. not the call centre can help, not the telkom stores can help. so who on earth can helop???</p> <p>I want everything cancelled ...the cellphone I took for my wife with nr ******8487 was in for repairs 4 timesfor the same problem as well!!! PLEASE HELP ME SORT OUT THIS DATA PLAN AS THIS IS NOT WHAT I AGREED TO</p> <p>i have the following linked to my account:</p> <p>1 x SmartBroadband Wireless</p> <p>1 x SmartPlan 50 + Sony Xperia E1</p> <p>1 x Deal SmartInternet Saver 5GB Huawei E5330</p> <p>My wireless device started off as a 5 gig day and 15 gig night surfer. However somewhere along the w3ay without my permission(IF I MAY ADD) this has been upgraded to 10gig day and 10gig night , which is obviously not a problem , if I was advised thereof or requested it. I have queried it at one stage, but the device was not available. Two to three months down the line I view my invoice and i see an upgrade with the following information:</p> <p>One Time Fees</p> <p>Migration Admin Fee R 40.00</p> <p>Migration Penalty R 30.00</p> <p>and upgraded to 10gig day and 10 gig night. So now not only am I paying Migration Admin fee and Migration Penalty I did not recve a device.</p> <p>thereafter I have gone to the telkom store in tygervalley as well as canal walk where they could not assist with explantion of the account.</p> <p>I then found out at a canal walk branch that a Mr laskay signed up the upgrade, i went back to Tygervalley and spoke to him who then provided a device as he was the one that upgraded me without my permission. he then said there is no charges for this new device I even have a invoice of zero balanc effor this new device.</p> <p>Just for me to recieve a debit order of R 938.00 for 01 August. I still don't know what it is for:( </p> <p>this is what it shows on the statement received today:</p> <p>Recurring Monthly Fees</p> <p>1 x Add On Internet bundle R 224.19</p> <p>1 x SmartBroadband Wireless10GB R 299.00</p> <p>1 x SmartPlan 50 + Sony Xperia E1 R 69.00</p> <p>Subtotal (Recurring Monthly Fees) VAT included at 14% R 592.19</p> <p> </p> <p>I am fed up of the bad service im getting. not the call centre can help, not the telkom stores can help. so who on earth can helop???</p> <p>I want everything cancelled ...the cellphone I took for my wife with nr ******8487 was in for repairs 4 timesfor the same problem as well!!! PLEASE HELP ME SORT OUT THIS DATA PLAN AS THIS IS NOT WHAT I AGREED TO</p> <p> </p> <p> </p>