Dissapointing TELKOM

We have had no internet Thursday 19th August. We are on a LTE package, uncapped for R900 a month. As from Saturday, there was internet only after 10pm till about 8am, then nothing, not forgetting the Interruptions in between. When visiting the store, we were told it's in the Bonteheuwel area and Vangate Mall. We work from. We study and do research. We have now had to resort to buying data and Hotspot from another phone, but unable to use our standing Pc. And also go to another area to work. The same problem is still ongoing. This is disgusting and unacceptable. There's no adsl line, or telkom lines on that side of Bonteheuwel. I'm not sure about the rest of the area. So how can there still be a problem. If it's the exchange port, how long is that supposed to take? It has been days. And still we sit in the same position with interrupted internet connection WHICH CONSISTS OF HOURS. This is unacceptable. I am not happy. After all its not a free service. I am expected to pay for it on time. Thus I expect to receive service on time.