Dissapointing service - No Surprise!

<p>On 28 Dec 2016 I placed my order for the supply & installation of a landline at my home via Telkom's website. Much to my surprise I received a call the very next day on the 29th @ 11h46 from Telkom to confirm my order and verify my details and I was advised that within 7 work days a technician will phone me to arrange an installation date.</p> <p>On 10 Jan 2017 I phoned 10213 to follow up on the installation - after about 5 attempts and holding for up to 20 minutes at a time waiting for them to answer I finally got my call answered ********** <p>I now have to wait ANOTHER 7 TO 21 work days for the technician to call back to confirm an installation date, which will probably be in another 21 days' time!!!</p> <p>New year, yet SAME FRUSTRATIONS when it comes to Telkom's service.</p> <p> </p> <p>I confirmed my ID number to the agent, only to be told that there is NO record of my order on the system?! I patiently confirm the exact date that I placed the online order as well as the fact that I had already been contacted to confirm the order details, but the agent couldn't explain how it could be possible that despite that fact my order was not reflecting on the system.</p> <p>Unfortunately the agent that phone dme on the 29th did not give me an order reference, but I have the proof on my phone call log that they phoned me and that there was a 6 min conversation between myself and the agent.</p>