Dissapointing service from a big company like Telkom

The worse pathetic service you will receive from this service provider. They still have sales but their services is a headache. Placed a voip line order on the 09/01/2025 but till today it has not been processed. Upon the order processed was told it will be prioritized (maybe that means more than 15days). I always get confirmation email from the order-status email confirming I will be contacted as they have received the email, not even once have I got contact. It is such a shame.