DISSAPOINTING SERVICE DELIVERY

I tried to order a Samsung Galaxy Note 4 via the Telkom website. The device was advertised at a cost of R389pm with 1GB of data on a Smartplan 50 contract. Needless to say after the application I waited a while before assuming that my application was not received and attempted to contact them via the chat option on the website. No response but fortunately several minutes later they contacted me on my cell. The salesperson then started rambling on about the contract. To my dismay she told me that the contract only comes with 500MB and not the 1GB as advertised. I was then asked to send a screenshot/s of the contract on the Telkom website showing the 1GB. The apparent error was then fixed this morning and the contract details changed to 500MB. No calls received from Telkom Mobile. Again, I tried the chat option with no response. Only much later the salesperson contacted me again. She told me that the contract on the site has now been changed. I decided to continue with the 500MB and was only told towards the end of the process that they do not have the black device in stock as suggested by the website. I'm trying to switch from CELLC to TELKOM but all the NO boxes have been ticked.