dissapointing service

<p>my fiance took out the special for 5gig during the day and 10 gig at night for r150 in feb at Telkom Kenilworth Centre Branch. It is clearly stated on his contract that he gets paid on the 15th of every month and thats when they should debit. It was explained that a double amount would be deducted 15march. All his debits get debited on the 15th however for some reason he did not realise telkom never debited their money, he only reaslised when he got a msg from the bank about a debit that was rejected on the. He went to Telkom to rectify and enquire why his account was not debited. He went to Absa and paid in the r300 and a enquiry was logged for the debit date.</p> <p>Today we went to Telkom Bayside Centre Table View because today is the 21 a week after his pay day and still Telkom did not debit their r150. The consultant checked on the system and noticed a case was logged to the biling department regarding the debit date but it was not sent off, we were also informed that Telkom handed my fiance over to debt collections for the unpaid debit order which is r200. The day my fiance went in to Telkom he was never told about this unpaid debit amount of r200 and that he was responsible to pay the amount. </p> <p>This incident is influencing his credit record and its not even his fault</p> <p>Can someone please explain to us why he should pay the r200 for the unpaid debit when telkom did not debit the account and why until present isnt his account debited for April!!</p> <p>This is indeed poor service to damange someones credit profile due to the companys negligence as we are in the process to apply for a house bond. </p>