1 reviews | Active since Apr 2011
Dissapointing Service
<p>I ordered a new ADSL line on 20 Dec 16. Was told that lines are available . Received sms for installation on 9 Jan 17. The technician did arrive but did not do the installation due to no line available. was told by the technician that it would take about 7 working days for the line to be installed after which my line would be installed. I have spent hours on the line speaking to consultants who could not give me information on the status, only that it was with the line deprtment. on 13 Jan, I was told that it takes 7 working days. </p> <p>Yesterday I called again only to spend 2 hours on the line for nothing as the consultant put me on hold and never came to me.</p> <p>My previous contract was cancelled 16 Jan 17 based on Telkom installing my line on 9 Jan. Now I do not have wifi and cannot work as I have let down by you guys.</p> <p>Call center staff needs to more informative with correct information and the also need to be trained.</p>
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Thank you for making contact with us. Please also send us a private reply or e-mail with your ID number for our team to assist.
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We apologise for any inconvenience caused.
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Moenieb.
Telkom Social Media Team.
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I have emailed my ID number as requested on the 18 Jan and still no response from Telkom. I can't understand how Telkom operates a profitable bussines if it is running this. I am still waiting for my order for a line or any info on this order. All the call center tells me is that they waiting for cable department but cannot give me any updates. Is the cable department not part of Telkom or are they allowed to work when they want to?????
I have emailed my ID number as requested on the 18 Jan and still no response from Telkom. I can't understand how Telkom operates a profitable bussines if it is running this. I am still waiting for my order for a line or any info on this order. All the call center tells me is that they waiting for cable department but cannot give me any updates. Is the cable department not part of Telkom or are they allowed to work when they want to?????
I called the call center again on Saturday only to be told that the line problem was solved but no updates are available. Seems like the consultants dont know what is going on because everytime I call them I get a different story. I have still not been contacted by anyone from Telkom for any updates. I was told that my line would be installed 2 days after the cable was sorted. The cable was sorted on the 17 Jan. I still dont have any idea whats going on. In the meantime Im losing money buying prepaid data.
I just wish Telkom would pay attention and keep their customers informed about their orders. This can only happen in SA.
Terribly disapointing service
I called the call center again on Saturday only to be told that the line problem was solved but no updates are available. Seems like the consultants dont know what is going on because everytime I call them I get a different story. I have still not been contacted by anyone from Telkom for any updates. I was told that my line would be installed 2 days after the cable was sorted. The cable was sorted on the 17 Jan. I still dont have any idea whats going on. In the meantime Im losing money buying prepaid data.
I just wish Telkom would pay attention and keep their customers informed about their orders. This can only happen in SA.
Terribly disapointing service