DISSAPOINTING SERVICE

I decided to move over from MTN to Telkom for my next mobile voice/data contract. On the 18 January I went into the Telkom Mobile Direct outlet in Mossel Bay to make enquiries in this regard. The very nice sales lady suggested I hang back until the 20 January as Telkom's new deals would take effect on that date. I identified the deal I was interested in, filled in all the necessary paperwork in advance and was told I would be contacted when everything was sorted on the 20th. They duly contacted me but only to inform me that the specific deal I wanted had not as yet been loaded onto their system. It is now 3 days later and this still has not been done. The sales lady has been unable to ascertain the reason for this. I consequently went onto the Telkom website and started making phone calls in an effort to obtain some clarity but without any success - tried 081180 & 10213 numbers as listed. The best answer I got was from their online chat service \They will become available when they are loaded"...well DUH. In the meantime I am running a prepaid service which is costing an arm & a leg. With this level of service"