Dissapointing service

Telkom Business, supplies landlines for ADSL and we subscribe to this service.<br> <br> On thursday, the 19th of November our land line ADSL sync stopped working, we called our ISP, who pointed out that the problem was with the Telkom line. Upon calling Telkom, which takes about 2 hours to even get through a consultant, they admitted that the line was faulty and was being looked at and it would take about an hour to be restored.<br> <br> Friday the 20th, we called Telkom again, this time they said there was nothing wrong with the line however after insisting that it was faulty and we were still not getting the ADSL service, I was transferred to a manager (I imagine a call centre manager), who promised me she will escalate this issue and get it resolved by close of business on friday. She also asked for my details so that she can send me confirmations, I am still waiting on those<br> <br> Monday the 22nd, Telkom now says they will fix the line in 7 to 10 days, when I request to be escalated the call was dropped, after waiting 55 minutes on silent (not even with elevator music).<br> <br> Telkom has ruined another business and its reputation. Most our clients have up and left.