Dissapointed service!!

I am so angry and disappointed to be honest with the service I have received over the past couple of days from Telkom.

Yes I do understand that us as customers do push and shove for things to be done but in this particular incident, two consultants and a manager have failed to deliver something as simple a turnaround time and a service that is due to a customer.

My issue have been ongoing for a couple of months now where a debit order that was supposed to go off on month end, the day that i had an arrangement with Telkom didn’t go off and was only attempted on the 8th in the next month. so i received the SMS’s that explained the suspensions and the amounts i needed pay. And my phone was suspended and so I have been paying off the account while it was locked. and then now in the month of august i received a text a that the outstanding balance was down to R2333.09 and then they had deducted a fee of R2500.00, of which with my understanding. My suspension would be lifted. i called them the following day after the debit order went off and i contacted customer care where they used my personal details to assist and the first consultant that assisted looked at my account and advised that i should wait 48hrs. i waited until the 48hours had lapsed and i contacted the call centre and spoke to the same consultant and he advised that they had technical issues and i should wait another 2hours. 2 hours went and still my suspension wasn’t lifted and i decided to wait until the morning to have it lifted. And to great disappointment my suspension was still locked. i immediately called the centre and spoke to another consultant now a different one and she said that she could see my payment but the billing department isn’t in as it was before 8 and advised that she will escalate it to a manager and i should wait at least 5hours from 08h00. which would make it 13h00 midday my suspension will be lifted bear in mind of all these turnaround times that advised that my suspension would’ve lifted by.

And again to my surprise at 14h00 my suspension wasn’t lifted i fumed and called again and demanded that i speak to a manager, and finally after 15mins on hold time i got to speak to her and she advised that my account was not fully paid and i had to make full payment. which came as a shock as i have been receiving the SMS’s that i was owning specific fee. then i asked about the debit order that had gone off on the incorrect date day a couple of months back and she acknowledged it but had no logical explanation as to how it happened. Then advised that she would need to escalate it to her manager and had promised to send me an SMS with the managers number after the call. and today 2 days later i am still waiting for this SMS. i don’t know where i should call for this email address to get another turnaround time that won’t be met or another business promise that won’t be honoured. But this service has be incredible horrific.