eA
earl A
1 reviews | Active since Oct 2013
24 Apr 2018, 18:53
Dissapointed Loyal Telkom User
I buy the R70 free me boost every month for my wife & I but for this whole month of april our data network switches off for the whole day. When we dial customer care then data network switches back on & all our whatsapps of the whole day comes through (missed quite a few important messages) then after a few minutes it switches off again. I've spoken to numerous consultants (after being on hold for quite a long time every time) with no success. Today I spoke to Ayanda Shezi that told me once my 500mb all network data is depleted my 500mb whatsapp data wont work. I asked to speak to her team leader (Lungelo Zikhali) but apparently he is "busy". Now I would like to know after being BSted this whole month will we be refunded for not receiving what we paid for? This issue does not only affect us, but everyone in Uitenhage using telkom.
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Telkom's replyOfficial
08 May 2018, 08:42Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply08 May 2018, 08:42
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,