dissapointed, let down, taken advantage of

Hello Peter

I hope you are well

I would really appreciate your assistance.

Last year July 2020, I app**** on line for a Telkom landline. The number is ***.

The contract is amount is less than R300.

I am using this phone to receive calls, since I am working from home.

Last week the 19 January 2021, I received a text saying Ref *** that I must pay R6976.46.

On the 27 January 2021 I receive sms advising that I have been handed over to VV for the amount R6976.46.

Apparently I stopped paying the account in September 2020. I have never paid Telkom, all my contracts they debit. Who and why was the debit order stopped?

why did the stop without letting me know? If payment for a month was not debited, why was I not contacted and advised to make provision for it.

I love Telkom but I feel so let down. I will not pay this money I don’t have it, even if I had it. I refuse to pay I live on a budget.

I have a contract for a cell phone and a laptop that. No complaints

My cell number with Telkom is ***.

Peter R6976.46 this is a lot of money to pay from R300 to R6976.46. for a land line.

Please help me Peter.

Looking forward to hearing from you Regards Sophie Mtimkulu