Dissapointed in Telkom billing

I have been a Telkom customer for over 10 years and have always paid my accounts of which I have 2 lines one of which is my business line that is forwarded to my other line in the Western Cape. Yesterday just like that! notification sent via sms that services have been suspended, no reminder of payment nothing, I pay my Telkom account by the 15th of each month (due to me being on 1/2 month shift most of the time). Normally if line gets suspended one is stlll able to receive calls. I am in the healthcare industry and my nurses and my elderly patients are not even able to reach me! I think this is very disturbing that you cut my line without any form of notice and on top of that you cut the full SERVICE - YOU DID NOT EVEN LEAVE ME PARTIAL SERVICE, which means both of my lines have been affected because my Joburg line is forwarded to ring to my W./Cape line. I made a payment yesterday morning of R890 (for June) at 6am and at 8:30am I received your SMS of suspension. Very dissapointed in this services after so many years. Your app is not working correctly and does not show my previous payment from last month either. Maybe it is time to move away from Telkom, the ball lies in your court now!!