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richardo R

1 reviews | Active since Apr 2016

26 Jul 2018, 11:35

DISSAPOINTED IN HELP AND RESPONSE

keep having problems with account

Good day I have 3 contracts with you and a while back my banking details changed and= it was done after a few months and fights and so fourth, I then told the p= erson helping me that they must cancel the contracts and so on, he then sai= d to please give another chance and if i have problems then i can cancel.= =20

This month my telkom account is about R600 odd, on the 30th a debit order w= ent trough on my account TELKOMMOBI ********** 840 for only R12.72??????????????= ? Why wasn't the the correct amount taken? Why when taking a debit order on t= he 30th and then when I phoned today they tell me its maybe because im on c= ollections?????????? How is this possible?????? I would like telkom to come and get the phones and cancel my contracts as i= am done with fighting and asking and and and........... There was a few time where additional fees get added and to on.

I want this contracts off my name asap as you keep breaking contract NOT me.

Please contact me

4 Jul 2018, 10:28 22 days ago **********

After a few times of calling 081180 they told me that there was an amount of the previous month of R12 and that is why they took a debit order at month end??? Why was I not notified??? I said to them on 3 July 2018 that I would like to speak to a manager they took my number and said someone will phone me before day end, and still nobody phoned me as far??? This is really unacceptable Official private business reply

Good Day

This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.

Please accept our apologies for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn 11 Jul 2018, 15:30 15 days ago 18 Jul 2018, 9:28 8 days ago **********

Good day Still I have no answers at all??? They tried to debit R1400 from my account again???????????? Why is is so much now? I told the consultant that i don't want any charges added as I keep phoning and explaining the situation and they keep saying a manager will phone me back and no one phones me back AT ALL!!!!!!!!!!!!!!!!!! How is this possible that they can't phone me back? I need this sorted ASAP can someone please contact me......... 24 Jul 2018, 11:54 2 days ago **********

CAN SOMEONE PLEASE CONTACT ME AS I HAVE HAD NO LUCK SO FAR 26 Jul 2018, 11:33 a few seconds ago **********

Spoke to an agent today 26 July at about 11:15 email ********** and she took proof of funds and she sent a mail to the manager and collections because I still have no feedback at all. How long will this take as the next debit order date is close??????????????? PLEASE CAN A MANAGER CALL ME?????????????

BREACH OF CONTRACT AND VERY DISSAPOINTING IN SERVICE

Good day I have 3 contracts with you and a while back my banking details changed and= it was done after a few months and fights and so fourth, I then told the p= erson helping me that they must cancel the contracts and so on, he then sai= d to please give another chance and if i have problems then i can cancel.= =20

This month my telkom account is about R600 odd, on the 30th a debit order w= ent trough on my account TELKOMMOBI ********** 840 for only R12.72??????????????= ? Why wasn't the the correct amount taken? Why when taking a debit order on t= he 30th and then when I phoned today they tell me its maybe because im on c= ollections?????????? How is this possible?????? I would like telkom to come and get the phones and cancel my contracts as i= am done with fighting and asking and and and........... There was a few time where additional fees get added and to on.

I want this contracts off my name asap as you keep breaking contract NOT me.

Please contact me

4 Jul 2018, 10:28 14 days ago **********

After a few times of calling 081180 they told me that there was an amount of the previous month of R12 and that is why they took a debit order at month end??? Why was I not notified??? I said to them on 3 July 2018 that I would like to speak to a manager they took my number and said someone will phone me before day end, and still nobody phoned me as far??? This is really unacceptable Official private business reply

Good Day

This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.

Please accept our apologies for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn 11 Jul 2018, 15:30 7 days ago 18 Jul 2018, 9:28 a few seconds ago **********

Good day Still I have no answers at all??? They tried to debit R1400 from my account again???????????? Why is is so much now? I told the consultant that i don't want any charges added as I keep phoning and explaining the situation and they keep saying a manager will phone me back and no one phones me back AT ALL!!!!!!!!!!!!!!!!!! How is this possible that they can't phone me back? I need this sorted ASAP can someone please contact me.........

18 Jul 2018, 9:56 8 days ago **********

On July 18, 2018 at about 09:46 I'm on the telephone again with telkom agents, again holding for a manager, again no ref number????? I would like and MD to contact me as I have been having trouble with my accounts since last year when I changed banking details where for 6 months the agents did not process the change of banking details at all and I told them to cancel the contracts the guy told me to please give telkom another chance and I did and now this? Ref: MFWANE ********** 80953 The manager also doesn't want to speak to me again as they apparently need to speak to the debt collectors, but that is my point there was not suppose to be debt if they took the correct amount from my account on the last day of June???? Now my account is in arrears as they did not take the correct amount from the beginning? CAN YOU GUYS PLEASE CONTACT ME Official private business reply

Hi

We sincerely apologise for the inconvenience.

Kindly note that this matter has been escalated to our billing department and feedback will follow.

Your reference AI **********

Regards,

Hazel

Telkom Social Media Team 22 Jul 2018, 10:28 4 days ago 23 Jul 2018, 11:12 3 days ago **********

Good day it is Monday 23 July 2018, still nothing from telkom, they tried to debit my account again with R1400 I NEED YOU TO LET THE MD CONTACT ME ASAP PLEASE CONTACT ME 24 Jul 2018, 11:54 2 days ago **********

STILL NOTHING AT ALL!!!! 25 Jul 2018, 9:05 a day ago **********

GOOD DAY CAN TELKOM PLEASE CONTACT ME REGARDING THIS SITUATION PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ITS ALMOST PAYDAY AGAIN AND NOTHING IS BEING DONE ABOUT THIS????????????????????????????????????????????????????????????????????????? 26 Jul 2018, 11:33 a minute ago **********

Spoke to an agent today 26 July at about 11:15 email ********** and she took proof of funds and she sent a mail to the manager and collections because I still have no feedback at all. How long will this take as the next debit order date is close??????????????? PLEASE CAN A MANAGER CALL ME?????????????

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Replies (5)
rR
richardo R's update27 Jul 2018, 08:21
Reviewer Update
TODAY 27 JULY AT 08:05 i PHONED AGAIN, STILL NO MANAGER HAS PHONED ME AT ALL??????????????????????????????????????????????????????????????????????????????????????????????? LAST NIGHT THE TOOK R1428.14 FROM MY ACCOUNT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE EXPLAINED THE SITUATION 100 TIMES AND EVERY DAY I MUST REPEAT AS YOU KEEP SPEAKING WITH SOMEONE NEW........ I AM FURIOUS I NEED THESE CONTRACTS OFF MY NAME THEY CAN CANCEL EVERYTHING AS THE AFTER SALES EXPERIENCE IS VERY BAD.... CAN SOMEONE PLEASE PHONE ME ASAP THIS IS UNACCEPTABLE, I GIVE TELKOM 24 HOURS TO RESPOND AND GIVE FEEDBACK OR I WILL CONTACT EVERY SOCIAL MEDIA PLATFORM I CAN AND EVERY NEWSPAPER AND TV STATION WITH ALL THE DOCUMENTS OF PROOF. I HAVE BEEN ASKING FOR HELP SINCE 3 JULY ON THIS MATTER THE PREVIOUS PROBLEM TOOK 6 MOTHS TO GET IT SORTED??????
rR
richardo R's update27 Jul 2018, 09:58
Reviewer Update
SPOKE TO A MANAGER AND ACCORDING TO HER ITS UNFORTUNATELY THE AMOUNT I HAVE TO PAY THEY ARE SORRY THEY DID NOT TAKE THE CORRECT AMOUNT BUT THATS MY PROBLEM?????????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SHE KEEPS SPEAKING NOT LETTING ME FINISH AT ALL HOW IS THIS POSSIBLE
rR
richardo R's update27 Jul 2018, 10:33
Reviewer Update
CASE NUMBERS ********** 9 AND ********** 8
rR
richardo R's update28 Jul 2018, 20:10
Reviewer Update
I paid R1430 into the account today but i need to speak to a MD or someone that can fix my problem
rR
richardo R's update06 Aug 2018, 08:53
Reviewer Update
TODAY IS THE 6TH OF AUGUST 2018 AND STILL NO MANAGER HAS PHONED ME?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? IT IS LIE AFTER LIE AFTER LIE, I KEEP SENDING PROOF AND THEY KEEP HAVING EXCUSES