Dissapointed customer

Hi my name is Anathi I have recieved the worst service ever from Telkom. I bought my phone in March 2019 and insured it 3 months down the line lcd was not working properely then I sent it to the store which I purchases the devise and they took the handset, I have to wait f0r more then 3 weeks without a phone when I come to enquire at the store I was told its being delayed by courier eventually after the 3rd week I got my phone and thought to myself arg this things happen it was an honest mistake.

Frist week November same problem with the same phone my lcd is not working again huawei p-smart 2019 I sent it back again to a different store know in promenade mall as I am writting this complaint to Telkom I dont know what to do Im out of options its the 5th week know going to the 6th week without my phone yet Telkom deducts every 25th of the month their monthly installment. When I call the vangate store I am being told to go to the storw the phone is there. To my arrival at the store in promenade there is no phone I am being told to contact I think its finaid or finrite offwich whilst purchasing the devise I was never told about any finaid orbfinritw I was just told my phone will be insured, and when I try to contact them to no avail I have even tried contacting telkom customer service but no win I am losing hope and feel very dissapointed in the service that I have recieved from telkom and would gladly appreciate if any representitive from telkom would contact me bcz I have lost hope in getting back my devise

Your lost hope customer Anathi ***/ ***