ZH
Zivai H
1 reviews | Active since Aug 2014
04 Dec 2020, 02:40
Dissapointed
I am soo dissapointed in Telkom, yesterday i bought airtime for 250 @ checkers but unfortunately i lost the airtime voucher. Checkers managed to reprint the voucher but the pin is hidden, they gave me the voucher number and told me to ask Telkom to give me the pin as the airtime comes from Telkom. The TDS store in Menlyn helped me very well but the Telkom back office has dissapointed me, they have not attended to my simple request even with all details and scans of the receipt and voucher provided. The call centre was also rude and it seems to be no ones responsibility. Please help me ; 250 is a lot to lose. I have all the documentation.
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Zivai H's updateReviewer Update
04 Dec 2020, 12:23This afternoon i managed to reach Telkom but its even more frustratring, they told me to go to Checkers and call Telkom from there and when Checkers explains to them that they will escalate my issue. Checkers just saved me the trouble and saidwhat Telkom is requesting is impossible. How does Telkom have such confidence in a system that is clearly nit working.
ZH
Zivai H's update04 Dec 2020, 12:23
Reviewer Update
This afternoon i managed to reach Telkom but its even more frustratring, they told me to go to Checkers and call Telkom from there and when Checkers explains to them that they will escalate my issue. Checkers just saved me the trouble and saidwhat Telkom is requesting is impossible. How does Telkom have such confidence in a system that is clearly nit working.