Dissapointed and Outraged

I came to my parents for a visit and told them to upgrade their adsl line speed as their internet seemed very slow. We get Telkom to call the account holder, my mom, 15 min later and they said 3-7 working days.

I come back 2 weeks later and the internet was still slow, logged onto the router and found out they are not even getting the speeds they are paying for in the first place...

Call Telkom to do the port refreshes, the usual, only to find out the account has never been upgraded in the first place, something good in here I suppose as Telkom has been ripping them off for the last 8 months roughly(by paying and only receiving about halve the speed the contract states)...

We logged the fault for them to check and we are still waiting... My main issue is about all the money my parents lost for something they paid and never received...

Total bull****....