DISSAPOINTED AND DISMAYED AT THE SERVICE

I cant believe this....its been 5 months since i logged my grandfathers dispute with reference to our billing and the account has been suspended and the bill is probably pilling up. I have spoken to numerous consultants on the live chats and even took screenshots of these. I was told numerously ny various people whose names i have screengrabed, that the dispute has been escalated and than again it has been sent to management and i will receive a text to confirm that the dispute has been resolved or a call and to date this has not come to pass. I logged the dispute in July, reference no. ********** 4. This is very disturbing and i cant believe the service i am getting. My grandparents are so stressed because they need the telephone to be in operation incase anything happens to them, again my grandfather could not pay anything on the account either because he has not received a bill since April. This is really ridiculous. We need this to be resolved urgently please. Telkom is a network one ought to trust but this has really been a blow... 4 months, no bill yet the account gets suspended and guessing that the bill is just pilling up.