dissapointed

2 weeks ago my husband requested them to move our WiFi and telephone line they said they will come today the 9th of December the guy gets here then there is no lines and boxes now we have to wait another 2-3 weeks for that get they are very quick to debit our banks for their money they took 812 rand from my husband for the installation and yet there is still nothing I am so fed up of telkom something needs to be done about their bad customer service! Angry!!!