Disrupted services

Our landline is not working for a 3rd time. Fault was logged on 05/04/2016, on the 8th fault was in hand with tech division. according to the chat support I contacted today, only on the 12th the tech made a note that he could not reach me and by this could not gain access to premisses. I do not have any message or missed call from tech. We are on the 19th and nobody has contacted me to arrange for date and time for repairs. My line has been off from 30/03/2016 to date, but I am sure my bill will reach me in time! Maybe Telkom should try and keep their current customers happy instead of trying to gain more, to deliver poor service to.