TA
Theresa A

1 reviews | Active since Apr 2014

09 Dec 2015, 09:05

Disrespecting Hello Peter

Telkom Complaint<br> SU<br> Telkom<br> INDUSTRY Telecommunications<br> BRANCH / AREA Head office<br> COUNTRY South Africa<br> TIME / DATE 11:52 Fri 4 Dec<br> PERSON RESPONSIBLE Agents<br> CUSTOMER <br> View all reports by user 0 <br> 2 <br> PROBLEM <br> Call Centre!!<br> INCIDENT Fri 4 Dec<br> HEADLINE <br> False information<br> email reportpost report<br> <br> 0<br> Good day <br> <br> I made a telephonic application for a phone and I gave all my details and the lady I assisted told me that I qualify and that I will recieve the phone in 5-7 business days.She even read out the contract to me and explained payments.. Days went by and I got impatient So I phoned Telkom Mobile to ask when I will be recieving the phone only to now find out that I don't qualify.. This is really pathetic as I have an existing contract and I pay it every month.<br> <br> <br> Even after making a complaint on HelloPeter Telkom Mobile has still not contacted me.

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Replies (1)
Telkom
Telkom's reply09 Dec 2015, 09:29
Official
Hello TheresaAckeer,

Thank you for making contact with us again.

This response serves as confirmation that your query has been received and has been escalated for urgent attention, we will provide feedback as soon as possible.

Your reference number remains: SM174779

We do apologize for any inconvenience we have caused you.

Regards
Narriman
Telkom Social Media Team

Best regards,