Disrespect to the Customer

I've had my cell contracts with Telkom for over 10 years. Recently, i've been very appauled at the way i've been treated. The reason why I'm saying this,is because My 3 cellphone contracts has been Cancelled without my permission and without notification.

It has been 2 weeks already that I have contacted the billing department who's been giving me the run around and asked me to speak to cancelation department, and thereafter, I was asked to be put through 2 technical department, and then finally I've been asked to speak to sales, which I've done. For the past 2 weeks. I was also given a reference number,And nothing came off that so basically i've been getting the run around and I cannot use any of my contracts since they've all been cancelled. I currently owe nothing on my bill. I have sent all my proof of payments to billing, and despite all of that, the account still remains cancelled.

Telkom blunder,they sent me a bill of R 72000.00 after cancelling my contracts without my permission.

In getting no help at the call centres, I finally decided to go into the pavilion store to seek help and assistance as to what's happening with my account, and why is this the case. I was advised by one of the salesperson, that this was not the first case where there was a glitch in the system and contracts have been canceled.

This is gonna go on to the third week now.I cannot receive any calls. Nor can I make calls, nor can I receive any communication whatsoever, including messages.

This few weeks has been a tremendous stress. And inconvenience on my part reason being is that everything is linked to my number. For example my bank accounts etc.

If there's a glitch on Telkom system and my account was cancelled, surely can be uncancelled sooner than seven days or rather, two and a half weeks, which is the time line so far. I've been a loyal customer like mentioned for the past ten years and over. I didnt expect treatment like this. Whats worst is the fact that they open up a case and font bother to give u any feedback and then the case gets closed with nothing being redolved. I request that my contracts are restored immediately to avoid any further legalities.