Disrespect

Hello, I trust you are well. I have recently sent my parents to the Telkom store in Phoenix Plaza to get assistance in getting WiFi connected at home. As my sister and I both reside in Cape Town it is impossible for us to be in store to sign documents. Does your Brand not cater for the elderly who needs help and are unable to do it on their own. The name of your disrespectful staff member is Wesley Naidoo this man is nothing but rude and disrespectful telling us over the phone how customer service should be and how it should be done. Please do not fail to understand we work in the International BPO business and for us Customer service is a high focus to not just me but all staff we train to get the job done. I am disappointed with your brand!!