Disrepecful staff member

<p>I cancelled my contract with Telkom Mobile a month a ago because my 2years contract with them had elapsed went there today to raise the complaint the consultant that was assisting me explain to me why they didn't cancell i explain to her that i cant be billed for something that im not using so she kept being rude when i asked her name she refused to give me her name so my question is i took the contract there why cant she help instead she becomes rude</p>