Disregard for Customer Service

To date both my reported ADSL line and non functioning telephone dating back to 16 January 2018 as per fault report 609CTK160118 has not been attended to. I have made numerous calls to the call centre 10210 with fault escallations as well as forwarding a mail to the office of the minister of Telecommunications without success. The only response received so far is numerous SMS's as below but yet to see a technician or have a functioning service. 16 Jan 2018 @ 15:17 Telkom SA: Dear Customer, Fault 609CTK160118 has been created for Service ID ********** 036. Telkom will endeavor to resolve the problem ASAP. Please refer to the Telkom app for further information regarding your fault. 19 Jan 2018 @ 15:13 Telkom SA: Dear Customer, Telkom will attend to your faulty services shortly. Please refer to the Telkom app for further information regarding your fault. (1) 22 Jan 2018 @ 15:14 Telkom SA: Dear customer, We are busy investigating the cause of the problem. Please refer to the Telkom app for further information regarding your fault. (2) 25 Jan 2018 @15:14 Telkom SA: Dear customer, We have your problem in hand and are working toward resolving it. Please refer to the Telkom app for further information regarding your fault. (3) 28 Jan 2018 @ 15:16 Telkom SA: Dear customer, We are still aware of your fault. We understand your frustration and endeavor to have your fault repaired. Please refer to the Telkom app for further information regarding your fault. (4) 2 Feb 2018 @ 10:15 Telkom SA: Dear Customer, This is a progress update from Telkom SA. Fault 609CTK160118 for Service ID ********** 036. Your fault is in hand with our technical repair division. Please do not reply to this SMS. Telkom 6 Feb 2018 @ 09:15 Dear customer my name is Jabulile from Openserve I would like to inform you that , I receive the Fault of your line. we are working on it technician will dispatch to fixed the line,he will call you to arrange time . Ref: ********** DN: ********** 036 Thanks