Disregard for Client Needs and Urgency

<p>Reported a fault on 29 Sept 2016 as urgent for intermittent connectivity. Followed up 30 Sept and escalated the matter. Intermittent connection persisted the entire weekend. Followed up on Monday 3 Oct. Fault disappeared... Re-opened the matter. Escalated it immediately. No feedback was received. Tues 4 Oct called Telkom Head Office and opened a High Priority case. No feedback. Followed up again 5 Oct, spoke to someone really helpful. She called me back with feedback but was unable to provide corrective time frame. </p>